Help

Confirming this is about Bicycle Guide

This Help page is for Bicycle Guide. It is not another product in the People Analyst portfolio. If you meant a different product, say so on the contact form — do not apply Bicycle Guide's answers to another surface.

I cannot sign in or reach Bicycle Guide

If you cannot sign in or reach Bicycle Guide, file a ticket with the account email, the URL you opened, and when you last signed in successfully. Support does not auto-grant seats, credits, or access.

Invoices, purchases, and refunds

Invoice, seat, or checkout questions for Bicycle Guide can be filed as a billing ticket. Refunds, credits, and account changes are never instant — a human reviews them. There is no refund button here and no automatic credit.

Something looks broken

Something broken in Bicycle Guide? File a ticket describing what happened, what you expected, and reproduction steps if known. A human reviews every report; filing a ticket is not a claim that anything is already fixed.

I want something that is not here

Feature ideas and gaps for Bicycle Guide are logged as product_gap tickets for the product team to review. This is not a commitment to build or a ship date.

I think I am in the wrong place

If this is not the right place for your question, say so on the contact form — do not force-fit your question into Bicycle Guide's procedures.

There is no live chat on this page

This Help page does not offer live chat and does not send automatic emails on your behalf. Every ticket is reviewed by a person before any reply goes out.

This is an honest empty state — it is not offered today.

What to expect after you file

Draft response targets are internal planning goals, not promises. A drafted reply is not the same as a sent one, and neither implies a specific turnaround time.